Terms of service

TRADEMARK NOTICE

Campaign Cartographer, CC3+, Cartographer’s Annual, Character Artist, City Designer, CD3, Cosmographer, Dioramas 3, Dungeon Designer, DD3, Fractal Terrains, FT3, Perspectives 3, Token Treasury, Tome of Ultimate Mapping, World War II Interactive Atlas and The Jaw Peninsular are trademarks of ProFantasy Software Limited.

OVERVIEW

ProFantasy is committed to providing useful, enjoyable software and a friendly, helpful online environment. We are not legal-mad and do not employ an army of lawyers. In fact, we have never yet seen the need to take legal action against anyone. That said, like most companies online, we do need to set out some terms to protect our business and products.

These Terms of Service ("Terms"), together with our Privacy Policy and Refund Policy, govern your use of our store and website, including all related information, content, features, tools, products and services (the "Services"). The terms "we", "us" and "our" refer to ProFantasy Software. This store and website is hosted by Shopify.

By using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, please do not use or access our Services.

SECTION 1 - ACCESS AND ACCOUNT

By agreeing to these Terms you confirm that you are aged 18 or over. If you allow a minor in your care to use the Services on a device you own or manage, you accept responsibility for their use.

To use the Services you may be asked to provide contact, payment and delivery information. You confirm that any information you provide is accurate and complete. You are responsible for keeping your account credentials secure and for all activity carried out under your account. You may not transfer or assign your account to any other person.

SECTION 2 - OUR PRODUCTS

We aim to describe our products and services accurately, but errors are possible and descriptions are subject to change at any time. We reserve the right to discontinue any product or to limit the quantities available to any customer or region without notice.

SECTION 3 - ORDERS

When you place an order and payment is processed, you will receive an order confirmation by email. In exceptional circumstances, for example where fraud is suspected, a product has been mispriced, or an entitlement such as an upgrade discount has been used invalidly, we reserve the right to cancel an order after confirmation and issue a full refund. If this happens we will contact you at the email address you provided.

We offer a 14-day money-back guarantee on all software purchases. If our software does not meet your expectations for any reason, contact us within 14 days of receipt to cancel your licence and receive a full refund. Full details are set out in our Refund Policy. Please note that as a consumer purchasing digital content, you also have statutory cancellation rights under the Consumer Contracts Regulations 2013. Our money-back guarantee meets or exceeds those rights in all cases.

SECTION 4 - PRICES AND BILLING

Prices are subject to change without notice. The price charged for a product or service will be the price shown at the time you place your order, as confirmed in your order confirmation email. All prices displayed to customers in the UK or EU include VAT.

From time to time we may offer promotions or discounts through the Services. Any such promotion will be subject to its own terms and conditions, which will take precedence over these Terms in the event of any conflict.

We reserve the right to cancel or refuse any order where a product has been mispriced, whether due to a typographical error or otherwise. If your order is affected we will notify you promptly and offer a full refund.

SECTION 5 - DELIVERY

All delivery times are estimates only and are not guaranteed.

SECTION 6 - INTELLECTUAL PROPERTY

The content of this website, including text, images, graphics, and design, is owned by or licensed to ProFantasy Software Limited and is protected by copyright and other intellectual property laws. You may not reproduce or redistribute website content without our prior written permission.

Our trademarks are listed in the Trademark Notice above. You may refer to our trademarks when accurately identifying our products, for example in reviews, tutorials, or map credits, provided this is done honestly and does not imply any endorsement or official affiliation with ProFantasy Software Limited that does not exist.

Your rights in respect of any software purchased from us are governed exclusively by the licence agreement provided with that software.

SECTION 7 - THIRD-PARTY LINKS

The Services may contain materials and hyperlinks to websites provided or operated by third parties. We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites you choose to access. A link from the Services does not imply our endorsement of any statements, opinions or content on the linked site. If you decide to leave the Services to access third-party materials or websites, you do so at your own risk.

Complaints, claims, or questions regarding third-party products and services should be directed to the third party concerned.

SECTION 8 - RELATIONSHIP WITH SHOPIFY

ProFantasy Software is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our Store are made directly with ProFantasy Software. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and ProFantasy Software, including any injury, damage, or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with ProFantasy Software.

SECTION 9 - PRIVACY POLICY

All personal information we collect through the Services is subject to our Privacy Policy, which can be viewed here. By using the Services, you acknowledge that you have read our Privacy Policy. Because the Services are hosted by Shopify, certain information may also be subject to Shopify's Privacy Policy.

SECTION 10 - FEEDBACK

We welcome feedback and suggestions by email or through our support portal. By contacting us you give us permission to use your feedback to develop and improve our products and services.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on or in the Services that contains typographical errors, inaccuracies or omissions relating to product descriptions, promotions, or availability. We reserve the right to correct any such errors and to update information without prior notice.

SECTION 12 - ACCEPTABLE USE

You may not use the Services:

  • for any unlawful or harmful purpose,
  • in a way that infringes our intellectual property rights or those of anyone else,
  • to harass, abuse, or harm any person,
  • to transmit false or misleading information,
  • to impersonate any other person or entity,
  • to send unsolicited advertising or promotional material,
  • in any way that prevents others from using and enjoying the Services.

You also agree not to:

  • upload or transmit viruses or other malicious code,
  • scrape, harvest, or systematically extract data from the Services by any automated means
  • collect personal information about other users,
  • attempt to circumvent or interfere with the security or authentication features of the Services.

We reserve the right to cancel or deny Services to you if these terms have been breached. This does not limit any other remedy available to us in law.

SECTION 13 - AUTOMATED AGENTS AND AI

This section applies if you use or deploy any automated software or AI agent ("Agent") to access or interact with our Services. An Agent means any software that acts autonomously or semi-autonomously on someone's behalf, including without direct human supervision.

No Agent may access our Services unless it:

  • clearly identifies itself as an Agent in all requests, including by disclosing its name in the HTTP/HTTPS user agent string in the format: Agent/[agent name]
  • does not disguise or conceal that it is an Agent, for example by mimicking human behaviour, completing CAPTCHAs, or otherwise circumventing measures designed to distinguish automated from human access
  • responds honestly if asked whether interactions are coming from a human or a computer
  • does not attempt to bypass any measure we use to control or limit automated access
  • We may restrict or block Agent access to our Services at any time, including by technical means. If we request that a specific Agent cease accessing our Services, it must do so immediately.

If you deploy an Agent that breaches these terms, you remain personally responsible for its actions.

SECTION 14 - TERMINATION

We may terminate or suspend your access to the Services at any time if these terms have been breached. Any amounts owed to us at the date of termination remain payable.

The following sections of these Terms continue to apply after termination: Intellectual Property, Feedback, Disclaimer and Limitation of Liability, Governing Law, and Privacy Policy.

SECTION 15 - DISCLAIMER AND LIMITATION OF LIABILITY

The information published through the Services is provided for general information purposes only. While we make reasonable efforts to keep it accurate and up to date, we make no representations or warranties as to its accuracy, completeness, or fitness for any particular purpose. You should not rely on it as a substitute for professional or specialist advice.

We aim to keep the Services available and functioning reliably, but we do not guarantee that access will be uninterrupted, timely, or free from errors or omissions. We reserve the right to suspend, withdraw, or amend any part of the Services without notice.

We make reasonable efforts to ensure the Services are free from viruses and other harmful content, but we cannot guarantee this. You are responsible for ensuring that your device has appropriate security and virus protection software in place before accessing the Services.

To the fullest extent permitted by law, ProFantasy Software and its employees, contractors, service providers and licensors are not liable for any loss or damage arising from your use of, or inability to use, the Services, including but not limited to loss of data, lost profits, or any indirect or consequential loss, whether arising in contract, tort, or otherwise.

Nothing in these Terms excludes or limits our liability for:

  • death or personal injury caused by our negligence
  • fraud or fraudulent misrepresentation
  • any other liability that cannot lawfully be excluded or limited under English law

Nothing in these Terms affects your statutory rights as a consumer. If you are a consumer, you have rights under the Consumer Rights Act 2015 and other applicable legislation that these Terms cannot override.

SECTION 16 - LIABILITY FOR MISUSE

If we suffer loss or damage as a direct result of your breach of these Terms, including any legal costs reasonably incurred, you may be liable to compensate us for that loss.

SECTION 17 - GENERAL PROVISIONS

Severability. If any part of these Terms is found to be unenforceable or invalid, that part will be limited or removed to the minimum extent necessary, and the remaining Terms will continue in full force and effect.

Waiver. If we fail to enforce any part of these Terms on any occasion, this does not constitute a waiver of our right to enforce it in future.

Entire Agreement. These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between us regarding your use of the Services and supersede any previous agreements or understandings.

Assignment. We may transfer or assign our rights and obligations under these Terms, for example in the event of a sale of the business, without your consent. Any assignee will be bound by these Terms and your statutory rights will not be affected.

Governing Law. These Terms are governed by English law. Any dispute arising from them shall be subject to the exclusive jurisdiction of the English courts.

SECTION 18 - CHANGES TO TERMS

We may update these Terms from time to time. The current version will always be available on this page. We will notify you of any material changes before they take effect. Minor updates, corrections, and clarifications will take effect immediately upon posting without notice. Your continued use of the Services after changes take effect constitutes acceptance of the updated Terms.

SECTION 19 - CONTACT

Questions about these Terms should be sent to management@profantasy.com

ProFantasy Software Ltd
Spectrum House
Bromells Road
London
SW4 0BN
United Kingdom

ProFantasy Software Ltd is registered in England, company number 2843515