Your order will be delivered by download. After payment, normally within minutes, you should receive an order details email, containing a link to access your order.

The order details email is sent to the email address provided with the order. If you pay using a payment service such as PayPal, Apple Pay, GPay or Shop, this will be the email associated with the payment method.

Following the emailed link to your order, you will be asked to either create a new ProFantasy registration or add to an existing one. Whichever you choose, you provide your password and then have immediate access to download your order via your registration's Products and Updates tab.

For fifteen years, our mail order customers have been able to re-download any product they've ordered from us. We want you to continue using your software even if you change computers, move, or lose track of what you've ordered. So, for at least ten years after ordering your software and probably a lot longer, you'll be able to download it again.mail.

We think our most potent defence is that we do not see your payment details, ever.

Payments at our store are processed through Shopify, which holds PCI DSS Level 1 certification - the same card security standard that applies to banks, the highest level there is. Your card details are handled entirely within Shopify's infrastructure and never touch our network. When you make a payment, all we receive is a digital Yes or No, along with your name, address and email. Even Jack Bauer couldn't get your card details from us - because we simply don't have them.

Of course, we do store your name, address and email - important information that we work diligently to keep secure. But we sleep at night because, even if the worst happens and Jack gets his pliers and blow torch out, the most we can give is name, address and email. Not much more than you can read in a phone book.

Unfortunately this is beyond our control but we do understand how frustrating it is when you can't give someone your good money!

It is possible that it's a security precaution from your card issuer. Our accounts are located in the UK, so buying from us is an international transaction that is sometimes blocked by default or falls outside normal spending patterns. The only way to find out for sure is to speak to the card issuer - their number is usually on the back of the card.

Alternatively, you may get a different response by using your card via the PayPal checkout. This can be done without creating a PayPal account.

If you have problems with your order, please e-mail us. To help us identify your order, please include your order number, if you have it, or at least the name and email address you provided with the order.