Welcome to ProFantasy online support. Here you can get immediate answers to known problems, how-to's and frequently asked questions relating to any of our products.
Important: Many tech support issues have been fixed by the latest CC3 Update. Please check your CC3's Help >> About, and if your version number is less than 3.42, go to your registration page and download Update 10.
|Common Questions...||... and their answers|
|.NET Framework error message||The answer...|
|CC3 with Vista or Windows 7 Installation||The answer...|
|An add-on software, (e.g. City Designer) can't find CC3||The answer...|
|Can't get a high resolution BMP/PNG/JPG export||The answer...|
|Installation Help - All Products||The answer...|
|Can't add symbols to the map||The answer...|
|CC3 (or FT3) installation hangs after agreeing to the EULA||The answer...|
|Can't see the text||The answer...|
|Map won't print, prints blank page or other printer issue.||The answer...|
|Effects are not working||The answer...|
|Can't locate the full CC3 manual||The answer...|
|Invalid serial number||The answer...|
|Selecting is mixed up||The answer...|
|Unwanted grey outline on some entities||The answer...|
Among other things you can search for the product title or code (e.g. Cosmographer, CC3 or DD3), the area of use where your problem occurs (e.g. Install or Printing), or the specific command/function you have problems with (e.g. Symbol, Multipoly or Effects).
Check out the Profantasy FAQ, if the Knowledgebase doesn't cover your question.