From the Support Desk: Second Hand Software

Once a month or so someone emails us having bought a second-hand copy of CC3, or more usually, older versions of Campaign Cartographer. Usually, these purchases do not include a serial number. Such purchases are worthless. Occasionally this is deliberate, but more often it’s a mail order copy – these don’t include the serials, just the media and documentation. Ebay is a very typical source of unlicensed copies.

Now, in common with most software, when you spend money on Campaign Cartographer, you are buying a license to use the software – so the important thing is the unique serial number. You can transfer our license to another person, as long as you let us know and the transfer includes all versions of CC3 that the original licensee has purchased. This prevents mutiple individuals buying an upgrade for a product. We’d be happy to email any potential seller confirmation that they have a legitimate copy, and arrange for a license transfer.

So, if you are in any doubt, or even if you’ve been stung, we’d be happy to help. Just email the support desk.

2 Responses to “From the Support Desk: Second Hand Software”

  1. I have a problem. During an estate sale, I purchased a stack of CC2Pro software, which I used on my computer, but I don’t think I ever registered it. I decided I was never going to use it to it’s full potential, so I sold it to someone else. I have all the serial numbers for the products – they were included in the lot I bought. However, the person who has purchased it would like to register the software, but apparently it is still registered to someone else. Since the someone else is deceased, I’m not certain how to address the problem, since the person who now has the software would like to register it. Serial # for CC2 Pro is XXX [Serial deleted by admin] My name is Ruth Ann “Dusty” Deal & the current owner of the software is [Name deleted by admin].

  2. Hello Ruth, please contact us via email at help@profantasy.com, and we’ll try to help out. Also, please do not post serial numbers publicly on the web.

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